Shipping Policy

Last Updated: June 2026

At Paws&Claws Co, we're committed to getting your order to you as quickly and safely as possible. Below you'll find everything you need to know about our shipping process.

Order Processing

• Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
• Once your order has been shipped, you'll receive a confirmation email with tracking information (where available).
• During busy periods, such as holidays or promotional sales, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

• United Kingdom: 2–5 business days
• Europe: 5–10 business days
• International: 7–15 business days

Please note that these are estimated delivery times and may vary depending on your location, customs processing, or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

We may occasionally offer free shipping promotions. Any applicable offers will be clearly displayed on our website.

Tracking Your Order

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.

Customs & Import Duties

International customers are responsible for any customs duties, import taxes, or other fees that may apply in their country. These charges are not included in the purchase price or shipping costs.

Incorrect Addresses

Please ensure your shipping address is accurate before placing your order. We cannot be held responsible for delays or lost parcels resulting from incorrect or incomplete addresses.

Lost or Delayed Packages

While we work with trusted shipping partners, delays can occasionally occur.

If your order has not arrived within the expected delivery timeframe, please contact us and we'll be happy to investigate with the courier.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We'll work with you to resolve the issue as quickly as possible.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We're always happy to help.